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The Bridal Boutique

Services:

Dress & Attire

Phone: (410) 290-5666 
6955-K Oakland Mills Road, Columbia, MD 21045
 
Overall Rating
3.3 out of 5.0
Quality of Service:
3.2/5.0
Responsiveness:
3.2/5.0
Professionalism:
3.2/5.0
Value for Cost:
3.6/5.0
Flexibility:
3.3/5.0
 
88 Total Reviews
 
claire
Wedding: 12/31/11
2.6 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
1.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
3.5/5.0
Flexibility:
2.5/5.0
I purchased my wedding dress at this store and I had the best experience with the bridal consultant! She was awesome and helpful. Every experience after my picking out the dress was awful. Costumer service stops at the swipe of the card. I was rushed in and out on the pick up of my dress and told I didn't need alterations when the dress was hanging off me. Not one of my bridesmaids (I have 8) has been able to fit into their dress. One was even ordered the wrong size, and she was told to get it taken out. After consultation with another seamstress, she was told it would change the style of the dress. It took two months of phone calls and emails to convince them to order a new dress. Im not a bridezilla but felt these were basic costumer service details.
jl471
Wedding: 12/10/11
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
Great store, nice people, and wonderful selection! :)
Shannon
Wedding: 12/3/11
2.3 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
2.0/5.0
Professionalism:
1.5/5.0
Value for Cost:
3.0/5.0
Flexibility:
2.5/5.0
I would not recommend this vendor. While do have a good selection and pricing. The service is very poor. Not only did they order the wrong dress, they handled the entire situation very poorly. It was very hard to communicate with their office and I did not feel comfortable with their services. I would go elsewhere and save yourself the worry.
Tansey19
Wedding: 11/26/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
The bridal boutique was absolutely wonderful!
bellafirelady
Wedding: 11/11/11
2.8 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
3.0/5.0
Value for Cost:
3.0/5.0
Flexibility:
3.0/5.0
I purchased my dress from this small boutique. They have a large selection which is crowded but that did not bother me. The order process was a bit of a pain. For my dress it was fine but they gave me a huge headache for the bridesmaids dresses. ALL of which had to be altered significantly even with measurements and their recommendations. When I went in for my fitting they took the dress into a room and left it hanging. I had to get it off the hanger and myself in it... THEN they could not be bothered to help me zip it. I had to walk out holding it up! I had to take the gown then... MONTHS before the wedding even when they had me order it in their timeline. Luckily my Aunt had room to store it. They tried to pressure me to buy an expensive veil. After that I was not letting them touch it for alterations. I ended up with a local seamstress. Thank goodness! After I told them I was not coming there for alterations an employee called THREE times to ask if I was brining it in. I would skip this store... I am all for a local boutique to get great personal service but not this one!
Kathy
Wedding: 10/15/11
4.7 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.5/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I actually found my dress at Gamberdella’s but was concerned about getting the dress there because of other bad reviews. I ended up getting the dress at the Bridal Boutique because I heard good things about their service, the location was convenient, and their prices were good. The dress came in earlier than expected (always a good thing) and the alterations were wonderful. I really enjoyed working with all of the different consultants and my bridesmaids enjoyed working with them as well since they got their dresses there too (also at a discount since I bought mine there). One of my bridesmaids is now purchasing her wedding gown there after having such a good experience with my wedding.
Laurie
Wedding: 10/1/11
2.2 out of 5.0
Quality of Service:
1.0/5.0
Responsiveness:
1.5/5.0
Professionalism:
1.5/5.0
Value for Cost:
3.5/5.0
Flexibility:
3.5/5.0
I was not a traditional bride and I wanted to wear a short ivory bridesmaid dress for my wedding. At first I was thrilled that these ladies were not quick to judge me for not selecting a princess dress. Each time I went in for fittings, however, it seemed like I was speaking another language when I explained to them that I was here to pick up a bridesmaid dress for myself for my own wedding. I also wish that I had gone elsewhere for my alterations.After the alterations, it seemed that I ended up with a completely different dress than what I had purchased. It just didn't lay right and it is obvious in many of my wedding photos. During one fitting, I found that they had sewn the dress's pockets nearly shut. Also, at their suggestion, I had them make a belt to go with my dress. $70 later, I got a green tube with an awkward hook closure that looked incredibly amateur. I ended up having to purchase a $20 pre-made belt from David's Bridal that looked much better.
krystal303
Wedding: 9/24/11
3.1 out of 5.0
Quality of Service:
3.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
2.5/5.0
Value for Cost:
3.0/5.0
Flexibility:
3.0/5.0
I was very happy to find The Bridal Boutique. The dress selection is outstanding and I found the perfect dress! I would recommend the boutique to any bride but be aware there are not a lot of people working so make an appointment and be patient. But overall definitely a great place for beautiful wedding dresses.
Dana
Wedding: 9/5/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I had a great experience at The Bridal Boutique and loved their selection of dresses. It was one of my last stops and thank goodness I went there. My dress was a San Patrick Eresma and was stunning! I, along with my bridesmaids, received great service there and all were happy with the dresses and alterations. They could not have been more accommodating to my two sisters, who both had babies within a month of my wedding. They even came to my one sister's house to complete her alterations since she gave birth 7 days before my wedding. I'll be forever grateful to them for that!
Chloe
Wedding: 9/3/11
0.5 out of 5.0
Quality of Service:
0.0/5.0
Responsiveness:
1.0/5.0
Professionalism:
0.0/5.0
Value for Cost:
1.0/5.0
Flexibility:
0.5/5.0
Ladies, shop elsewhere for your dress! Let me tell you about my experience: after putting my dress on, I was twisting,turning and trying to make sure I would be able to perform my wedding dance in my gown. To my horror, PINS WERE POKING ME!! This should have been a special moment for me but instead it was upsetting! They did not finish hemming my dress properly! This is supposed to be a decent bridal shop! What a joke!
Marcella and Matt
Wedding: 8/20/11
4.0 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
4.5/5.0
Professionalism:
4.5/5.0
Value for Cost:
3.5/5.0
Flexibility:
4.0/5.0
The Bridal Boutique has a pretty good selection of dresses and I tried on several different styles. I opted to have a dress I saw online shipped to their store and was able to have a fitting and purchase it on the spot. Julie G. was a wonderful bridal consultant and I would highly recommend her to others. Their Italian seamstress is nice but average and did a decent enough job with my bustle and alterations. Although, make sure they take the right amount at the hem because my dress was still a little too long the day of the wedding. If not for convenience, I would recommend going elsewhere for alterations, as they were very pricey ($275 for a French bustle and hem). My major disappointment would be the fact that they do not let you keep the nice plastic bag that the dress comes with, you must pay $25 extra for it. After paying so much for a dress, you think they would be able to include that. Also, once I received my dress back after final alterations, they said they would steam it. I received it back in a cheap, white plastic bag with wrinkles everywhere! I had to go back to them a few days before my wedding to have them steam it (again)! All in all, their prices are reasonable for the DC area. I have already recommended them to another family member getting married this year.
Amanda and Noam
Wedding: 8/11/11
3.2 out of 5.0
Quality of Service:
2.5/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.0/5.0
Value for Cost:
2.5/5.0
Flexibility:
4.5/5.0
I purchased my wedding gown from The Bridal Boutique in January, for my August wedding. The first time there, when I was shopping, the service was great and the people were attentive. I had them hold my dress for a few days (they had one in my size in stock) and then went back to buy it. That part was seamless. It was also great that they had my size because they gave me 20% off for in-stock. My dress wound up costing me $1400. However, once it came time to do the alterations, things got a little tough because the seamstress didn't speak English very well (at all) and we were unable to communicate about what I wanted. My second fitting, which was for the bustle, literally took 2 hours because I would tell her what I wanted and she would pin it up but it wouldn't be what I had said, and then we would do it over and over. I was just about in tears and finally one of the sales girls came over and helped and within 15 minutes of that intervention the appointment was finished. It was really really stressful - probably the most stressful part of my wedding and I really didn't get too stressed about things because I am not one of those Bridezilla brides. But this was over-the-top stress. The alterations cost me a TON - $350 - and I don't think that they were worth the hassle, headache, and tears. The dress fit ALMOSt right on the day of...but it was a tad tight, and in fact, my strap ripped at the reception, and one of the bustles (which cost $25 each) came out so my dress was held up with safety pins for the rest of the evening. Not cool. Additionally, I typically would arrive in the store and stand around for a few minutes before anyone greeted or acknowledged me. It was always very busy. I will say that they were accommodating to my schedule, and allowed me to come in on Sundays for alterations. Bottom line...Although I LOVED my gown, I would not shop at the Bridal Boutique again - too much of a headache and not quality alterations, especially for the price.
Alyson
Wedding: 8/6/11
4.2 out of 5.0
Quality of Service:
4.0/5.0
Responsiveness:
4.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
4.0/5.0
My dress was AMAZING. They have a very nice selection. The consultants are often very busy though, which means your consultant could also be helping another bride at the exact same time. The store is also pretty small so it can get cramped in there. I also had trouble with them rescheduling my appointments a lot. It was never that much of a problem, but I live about 45 mins away so it was always a bit annoying to have to work around their schedule, not my own. The alterations turned out perfectly (although it was a bit expensive - $200 just to hem the dress!) and it fit so well. Overall I am very happy with the dress that I purchased from the Bridal Boutique.
rlg510
Wedding: 7/9/11
3.4 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
2.0/5.0
Professionalism:
4.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
2.0/5.0
My experience at this boutique was quite successful. I credit most of that to my wonderful associate Zandra who not only helped me find the right dress for me (and my less than perfect figure) but selected and helped me try on a variety of styles and silhouettes so that I knew I was selecting the best dress for me. She knew exactly what she was doing and took essential measurements so that when the dress arrived, to my surprise and elation, the dress fit perfectly. No alterations were needed at all, and the only additional work that I had done was to add a bustle. Also, I was able to purchase my wedding dress, veil, strapless bra (I searched many stores including David’s Bridal without any luck and finding my size) and my maid of honor’s dress at this boutique. I live over 90 minutes from this store, but it was worth the travel because I am very satisfied with the dress. I did notice that the store owners came across to me as a little pushy and they always wanted to change my appointment time, but it was only a mild annoyance compared to being satisfied.
Emma
Wedding: 7/3/11
3.6 out of 5.0
Quality of Service:
3.5/5.0
Responsiveness:
3.5/5.0
Professionalism:
3.0/5.0
Value for Cost:
4.0/5.0
Flexibility:
4.0/5.0
The Bridal Boutique is your run of the mill wedding dress shop. They do have a large selection and good prices. However, if you're looking for that special shop, that makes you feel like you're the only bride, this isn't the place. When I got my dress I went on a Tuesday morning, and didn't feel as rushed. But when I went to pick up my dress and get alterations, the shop was FULL!! Every dressing room taken, some consultants had more than one bride at a time. Maybe a good place to browse, but buy somewhere else.
PrincesaKim
Wedding: 7/3/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I had such a great experience with The Bridal Boutique! Although it got annoying travelling 45 minutes to an hour for fittings, it was definitely worth it. The staff was always friendly and never pushy. They were more than willing to work within our budget, and they never made us feel like they just wanted to make a sale. I appreciated the fact that the girl was honest with her opinions on how a dress looked at me, and she was even the one that picked out my dress. The seamstress was also very professional, and we couldn't stop praising her on what beautiful work she did. The Bridal Boutique is definitely worth checking out!
electrizze
Wedding: 5/27/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I found my dress at a boutique in CA and subsequently ordered it online at The Bridal Boutique because the price could not be beaten - saved about $300 this way AND got free shipping to my home in NYC. Amazing!The designer had delayed the ship date due to Chinese New Year and the ladies at the Bridal Boutique were great at responding to my panicked emails and phone calls. Love my dress and the service!
shawnatums
Wedding: 5/7/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I had a great experience at the Bridal Boutique. I think the name of the lady who helped me was Kayla, We tried on a bunch of dresses the first time, and I thought I had found my dress. She even went past the closing time of the store to help me try it on one more time (which I didn't realize till we went to leave) However, once i looked at the photographs of me in the dress I decided that I didn't want to go with that silhouette, I had already made an appointment to go back the next week with my parents (to show them the dress and pay for it). So we arrived and Kayla thought I was just trying on the one dress, and we ended up doing a new fitting. I was about to go home disappointed - when she pulled one final dress and it turned out to be the one. We ordered it, and paid for it and it was great.When I went with my friend who was altering the dress for me - they were great helping me try it on, and one of the ladies even told us the trade secret of how they actually shortened the scalloped bottom edge (by taking off the scalloped part of the lace and just resewing it on) so that i could keep the edge and we didn't have to cut it off. Overall - I had a wonderful experience - but did not use their alterations department.
Nelly L.
Wedding: 5/7/11
4.9 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
4.5/5.0
Flexibility:
5.0/5.0
I found my dress during an appointment for bridesmaid dresses for one of my best friends. No, i did not hijack my friend's appointment. In fact, it was my friend who said she already decided on the BM dress for us and she and the other girls encouraged me to try on dresses. FYI, I am NOT a dress person. We fell in love with something on the spot. Jennifer was my consultant and she was great. She was honest and wise about what looked right on me. I'm curvy and busty, and i was nervous, so I appreciated her professionalism and expertise. And the dress was a great price. My dress was ordered and arrived on time. I believe I ended up getting the dress 2 sizes bigger, as that is common with dress sizing. I regret going that much bigger. Alterations went well, but I feel like I could have saved some money had the dress not had been that much bigger. The ladies were kind everything I visited for fittings. I was never kept waiting and the process was speedy each visit. I ended up using their cleaning and preservation service after the wedding. Unfortunately, the preservation was one expense that I was disappointed with. Maybe I didn't do enough homework to explore several options because i got excited that they offered a discount to brides who purchased their dresses from them, but in the end I felt like I got my dress back in a simple box and just gathered up in there. I guess I was expecting a more presentation type of box. It looked very wrinkled in the box and i felt like it didn't really exude a great display. Maybe save your money with this or use a different service. Other than the preservation, I would recommend other brides visit the bridal boutique to find a dress. I had a friend who did shortly after my positive experience.
cy
Wedding: 4/23/11
5.0 out of 5.0
Quality of Service:
5.0/5.0
Responsiveness:
5.0/5.0
Professionalism:
5.0/5.0
Value for Cost:
5.0/5.0
Flexibility:
5.0/5.0
I searched many different places before i went to the Bridal Boutique. As soon as i walked into the store, i eyed the dress that would be my wedding day dress. It was a casablanca and although i tried on many other dresses from Australia Essence, Maggie S and others, i did not want to try on any other dresses. The dress was exactly what i wanted. The sales lady who i can't remember her name was good in that she got me to try the dress that i liked most to compare it to the other dresses. This was ideal because it made me realize it was the dress that i really wanted. The dress was also on sale so i got a good deal for them. I also purchased my bridesmaids dresses there, Alfred Angelo, which were gorgeous when they came in. Since my dress was purchased off rack, the store cleaned and steamed it for me and even after i complained, they steamed it again without any issues. The alteration department was FANTASTIC. They were able to bring me down almost three sizes and it was great. They were able to fit the dress to my body as i lost some weight and it was great. The bustle was done so well that i almost cried when i saw it. It quite didn't look the same on the wedding day but i guess that's why they are professionals! Gerti was also very nice and helpful. By the end, she knew me by name which was a good and comforting feeling. The girls who work there are also great adn very knowledgeable.
 
 
Find The Bridal Boutique reviews from newlyweds in Annapolis that used The Bridal Boutique for wedding Dress & Attire services.